Quick Shipping & Returns Reference Links
USPS First Class Standard Shipping
UPS Overnight - Saturday Delivery
UPS Overnight - Saturday Delivery
General Shipping Information
When Are Orders Processed For Shipment
When Items Are Marked As "In Fulfillment"
What The Customer Is Responsible For
Package Is Returned Without Reason
Return Policy Terms & Conditions
USPS DOMESTIC SHIPPING
USPS First Class Standard Shipping:
(3 - 5 days average)* FREE for the continental U.S.
Package NOT Insured. Delivery Confirmation. * Delivery may take up to 3-5 business days after order is shipped. Delivery times are Mon - Sat for the continental U.S. delivery times to other states or territories may vary.
USPS Priority Shipping:
(2 - 3 days average)* $3.99 + $0.99 per item
Package NOT insured. Delivery Confirmation. *Delivery times are Mon - Sat for the continental United States. Delivery times to other states or territories may vary.
USPS Express Shipping:
(Overnight)* $10.99 + $4.99 per item
Package NOT insured. Delivery Confirmation. *Orders must be placed by 9 A.M. Eastern Standard Time to be eligible for Next Day delivery. Next Day orders placed before 9 A.M. (E.S.T.) on a Friday will be delivered on the following Monday. Next Day delivery will apply only to the first shipment of in-stock items. Next Day Delivery is not available for all product lines. FranksDVDMovies is not responsible for delivery delays due to USPS or UPS errors.
Subsequent backorder or pre-orders shipments will be sent via Standard Delivery. We're sorry, but Next Day service to P.O. Boxes, Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, APO/FPO or international addresses is not available.
Questions:
Q. Do you offer local pickup?
A. NO Because this item is shipped directly from our warehouse, we are unable to offer local pickup.
Do You Offer Insurance?
Insurance is not necessary because we ensure that all packages are received, and are in good condition. Any lost or damaged items will be replaced at no additional charge. Items that arrive damaged must be reported within 3 days of receipt.
UPS Ground
(1 - 5 business days average) $7.49 + $0.99 per item
Packages Insured. Tracking Number. Delivery in 1-5 days in the Continental U.S. after order is shipped. Delivery times to other states or territories may vary. * A $5 surcharge will be applied to HI, AK, and PR shipments.
UPS 3rd Day Select
(3 business days) $9.49 + $0.99 per item
Package Insured. Tracking Number. Delivery in 3 business days after order is shipped. Delivery times are Mon - Fri for the continental U.S. Delivery times to other states or territories may vary. * Not available for shipments to HI, AK, and PR.
UPS 2nd Day
(2 business days) $10.55 + $1.60 per item
Package Insured. Tracking Number. Delivery in 2 business days after order is shipped. Delivery times are Mon - Fri for the continental U.S. Delivery times to other states or territories may vary. * A $10 surcharge will be applied to HI, AK, and PR shipments.
UPS Overnight
(next business day) $16.55 + $1.99 per item
Package Insured. Tracking Number. Delivery next business day after order is shipped. Delivery times are Mon - Fri for the continental U.S. Delivery times to other states or territories may vary. * A $15 surcharge will be applied to HI, AK, and PR shipments.
UPS Overnight - Saturday Delivery
(Saturday Delivery) $50.00 + $2.15 per item
Package Insured. Tracking Number. Delivery on the Saturday after order is shipped. UPS Saturday Delivery will only be available on Fridays and for In Stock items ONLY.
UPS Ground Transit Times: (for reference only)
• Orders Are Processed For Shipment during normal business hours only (9am - 5:30pm, Mon - Fri, excluding Holidays). Orders placed before 3pm during business hours for In Stock items will in most cases be shipped that day.
• When Items Are Marked As "In Fulfillment" that means the order(s) have passed verification and is currently being processed. When items are marked as "Item Filled" that means the Shipping Dept. is in the process of fulfilling the order(s).
• The Customer Is Responsible For all additional shipping costs that may occur from an incorrect address or refused shipment.
• If A Package Is Returned To Our Facility Without Reason, we will contact you via email and/or the telephone to resolve the issue in a timely fashion.
• UPS Deliveries are NOT available to PO Boxes or APO addresses.
• UPS Does NOT Deliver on Saturdays or Sundays.
Shipping Definitions
• Package Insured - If the package is damaged or lost during shipment the customer will not be liable. The merchandise will be re-shipped free of charge or the customer will be credited for the value of the goods pending investigation.
• Package NOT Insured - There are no insurance services offered for the carrier or method of shipment.
• USPS Delivery Confirmation - Delivery Confirmation information is available for the method. The USPS will have an initial and a delivery confirmation scan, but will not have a scan from every location during transit.
Note: The USPS does NOT offer Delivery Confirmation when shipping to APO/FPO/DPO military addresses.
• UPS Tracking Number - Tracking Numbers are available for the method. UPS will scan each location your package passes through and will have detailed information about your shipment.
• Business Day - UPS has a 5 day work week (Mon - Fri) and packages will only be delivered on these days. The USPS has a 6 day work week (Mon - Sat) and packages will only be delivered on these days.
1. Your return shipment must be within 30 days of the day your order shipped (the ship date on your invoice/receipt)
2. If your not happy just email us for a authorization number, YOU MUST HAVE AUTHORIZATION NUMBER before shipping any returns. Returned DVD movies must be unopened (Shrink Wrap & Security Seal Must Not Be Broken New) and you will receive a refund.
3. Defective items that prove to be defective new or refurbished DVD items will be replaced with the same title or refund will be issued.
4. All of the original packaging, case, booklets, liner notes, bonus disc, ect, must be included.
5. We do not pay for postage on returns.
6. Is a Bulk Order Refundable?
No. All Bulk Orders are final.
Ultraviolet Digital Codes Terms & Conditions :
• All codes are US only and may not work in other countries.
• All codes are tested before sending to the buyer. We cannot cancel / return orders if you have already received the digital code, as there is no way to re-sell that item, due to the nature of this item we cannot accept returns. However, we will work with you to find a solution if something goes wrong.
• We do not in any way guarantee the format ( SD, HD ) of any movie. The studio will set redeeming rights which we have no control over we list them from the type of media they were removed from.
Include your original invoice/receipt and mail package to:
Franks DVD Movies
ATT: Returns Dept.
PO BOX 94
Oaklyn, NJ 08107